All Collections
FAQs
Frequently asked questions
Apple Pay
How do I turn off online bookings for a certain date?
How do I view emails after they have been sent to a guest?
How to track a refund?
How to view a Client's Intake/Medical forms?
Trybe Pay Transaction fees
Trybe Pay
What emails will guests receive?
Where can I access my subscription invoices?
Why am I not able to book an offering when there is availability in the calendar?
Why am I not notified when I have a message from Support/Live Chat?
Why am I not receiving the password reset email?
Why can I not move a treatment to a Practitioner even though they are available?
Stripe FAQs
Why is the revenue allocations report a different amount to the revenue listed on the deposit ledger?
Can I extend an Expired Membership?
Can I pause a Client’s Membership?
Can I refund a Membership charge when the Membership has been 'Archived'?
How can I extend a Membership?
How can I refund a membership charge?
How to manually issue Membership credits to a client profile?
What status does a Membership have to be in to book 'Members only' offerings?
When are Membership credits issued/ reissued?
Why is the membership in 'Needs attention' status when I have recorded the payment and they are all up to date?
Why is there more than one Membership payment in the same month?
Are you having trouble trying to charge to a room?
Can I check out an order that has an outstanding balance?
Can I edit a Checked Out order?
How can I cancel an order in Trybe?
How do I add multiple payment methods to an order?
How to add a Tip/Gratuity/Service Charge to an Order
Why can I not update the 'Sold by' user in the Commissions tab?