FAQs
Frequently asked questions
By Emily and 5 others6 authors57 articles
- Why is the revenue allocations report a different amount to the revenue listed on the deposit ledger?
- Can we enable automated password updates for our users?
- Why can I not move a treatment to a Practitioner even though they are available?
- Why am I not notified when I have a message from Support/Live Chat?
- Why am I not able to book an offering when there is availability in the calendar?
- Why am I not receiving the password reset email?
- Where can I access my subscription invoices?
- What emails will guests receive?
- How to view a Client's Intake/Medical forms?
- How do I turn off online bookings for a certain date?
- Can I change the language of the system?
- Are you having trouble trying to charge to a room?
- Commission Packages
- Commission Management
- Can I check out an order that has an outstanding balance?
- Can I edit a Checked Out order?
- How can I cancel an order in Trybe?
- How do I add multiple payment methods to an order?
- How to add a Tip/Gratuity/Service Charge to an Order via a retail product
- How to set Commission for items in an order using "Sold by" option?
- Why can I not update the 'Sold by' user in the Commissions tab?
- How do I view order emails after they have been sent to a guest?
- How to manually refund a PMS charge?
- How to export the lead booker email addresses for a particular session on a certain day?
- How do I change the price of an item in an order?
- Unable to send emails/ texts on an order
- How to manually send emails from an order?
- Can I view intake forms from an iPhone/ iPad?
- Does the customer see what number they are on the waitlist?
- "Server Error" when trying to delete an item in an order
- How to add client details on an order?
- Can the cleaning time of an appointment automatically overlap with the start of the next appointment?
- Can I extend an Expired Membership?
- Can I pause a Client’s Membership?
- Can I refund a Membership charge when the Membership has been 'Archived'?
- How can I extend a Membership?
- How can I refund a membership charge?
- How to manually issue Membership credits to a client profile?
- What status does a Membership have to be in to book 'Members only' offerings?
- When are Membership credits issued/ reissued?
- Why is the membership in 'Needs attention' status when I have recorded the payment and they are all up to date?
- Why is there more than one Membership payment in the same month?
- How can members update their payment method on their account?
- Can you send intake forms to a new Member?
- What to do if you don't want the member to pay their membership joining fee?
- Does changing a voucher type settings to allow "Partial redemptions" update already sold vouchers?
- How to change the voucher value if only the price has been updated but not the value?
- When purchasing a voucher what does the “One or more items are now unavailable” error mean?
- When redeeming a voucher what does "We were unable to look up the details of this voucher" error mean?