FAQs
Frequently asked questions
By Emily and 4 others5 authors44 articles
Why is the revenue allocations report a different amount to the revenue listed on the deposit ledger?
Can we enable automated password updates for our users?
Why can I not move a treatment to a Practitioner even though they are available?
Why am I not notified when I have a message from Support/Live Chat?
Why am I not able to book an offering when there is availability in the calendar?
Why am I not receiving the password reset email?
Where can I access my subscription invoices?
What emails will guests receive?
How to view a Client's Intake/Medical forms?
How do I turn off online bookings for a certain date?
Are you having trouble trying to charge to a room?
Can I check out an order that has an outstanding balance?
Can I edit a Checked Out order?
How can I cancel an order in Trybe?
How do I add multiple payment methods to an order?
How to add a Tip/Gratuity/Service Charge to an Order via a retail product
How to set Commission for items in an order using "Sold by" option?
Why can I not update the 'Sold by' user in the Commissions tab?
How do I view order emails after they have been sent to a guest?
How to manually refund a PMS charge?
How to export the lead booker email addresses for a particular session on a certain day?
How do I change the price of an item in an order?
Unable to send emails/ texts on an order
How to manually send emails from an order?
Can I view intake forms from an iPhone/ iPad?
Does the customer see what number they are on the waitlist?
Can I extend an Expired Membership?
Can I pause a Client’s Membership?
Can I refund a Membership charge when the Membership has been 'Archived'?
How can I extend a Membership?
How can I refund a membership charge?
How to manually issue Membership credits to a client profile?
What status does a Membership have to be in to book 'Members only' offerings?
When are Membership credits issued/ reissued?
Why is the membership in 'Needs attention' status when I have recorded the payment and they are all up to date?
Why is there more than one Membership payment in the same month?
How can members update their payment method on their account?
Can you send intake forms to a new Member?
What to do if you don't want the member to pay their membership joining fee?