If you've processed a refund for a room charge via your PMS but the room charge was processed through a Trybe order, you will want to reflect the refund has been actioned on the order but will not want to refund as you usually would because it will process the refund again. Therefore, you can use the 'Manual refund' option, this will allow you to mark the room charge as refunded but not actually process the refund again.

Head to the order > 'Payments' > select the three dots next to the room charge payment > 'Manual refund'...

This will help with making sure the orders in Trybe match what has been actioned in the PMS if you have processed a room charge refund directly through the PMS. Or if the refund to room is failing when you try to process it through Trybe, you can refund in PMS instead and then just record that the refund has been actioned in Trybe using 'manual refund' option.