On an order the "Tip" row will automatically be prefilled if a tip was added via the card reader or via the access gates when the customer leaves. However, if you want to manually add the tip to the order yourself you can action this on an order.
Please note: once an order has been "Checked out" you can only remove the tip amount if a refund has been made for this exact amount of the tip. If a partial refund has been made for the tip amount, if the order is "Checked out" you won't be able to make an adjustment to the tip amount here so please make sure any edits are made before the order is "Checked out".
How to manually add a "Tip" to the order...
Head to an order, select on the "Tip" row highlighted below...
From here the "Manage tips" pop up will appear where you can add tips. To do this enter in the amount where is says "Add tip amount", once you've entered the amount select "Add"...
The tip will have added to the order...
How to remove tips from an order...
To remove a tip amount from an order, head to an order, select on the "Tip" row highlighted below...
From here the "Manage tips" pop up will appear where you can remove tips that have been added to the order. To remove a tip simply select the "x" next to the tip you wish to remove....
A pop up will then appear to confirm you want to remove the tip amount, select "Delete" to confirm you want the tip amount removed from the order...
This will then remove the tip amount from the order.
Tracking adding and removal of tips via the order...
You'll be able to use the "Audit" tab within an order to see which user has manually added/ removed tips and when. As you can see below, this is recorded on the audit...
To track tips you can use the revenue allocations summary report and the revenue allocations breakdown report. The "Tip" will be associate to the "Tip" revenue centre.