The Trybe Kiosk is a self-service tablet that lets your guests check in for their bookings independently, without needing to stop at reception.

The Trybe Kiosk supports the following guest actions:

When guests approach the kiosk they will be presented with the home screen and 2 options: Make a new booking (if enabled) or Check in.

To start the check-in process, the guest will first select 'check-in' on the home screen.

On the next screen, they will see two options:

Guests scan the QR code from their booking confirmation email either on their phone or a printed copy. This is the fastest option and we recommend enabling it.

Guests will enter their order reference and the lead booker's last name.

If at the point of check in the guest has not completed payment, they will be prompted for payment.

They can select pay here which will prompt them to present their card and pay before proceeding to the ‘Lets check in’ page. Alternatively, they have the option to tap Pay at reception which will return the kiosk to home page.

Now that all payment have been settled, the guest can proceed to the next step:

At the 'Let's check in' stage the journey is the same for both QR code check-ins and manual kiosk check-ins. Once the order is found, the kiosk guides the guest through any remaining steps:

If you have set up an intake form to be completed by the guest for their chosen treatment, they will be prompted to complete their intake form at the kiosk if they have not already done so via their confirmation email.

If the intake from was already completed, this step will be skipped.

At this stage, the kiosk will prompt guests to collect their wristband.

Here guests will be asked to present their wristband to the card terminal to associate it to their order.

Guests have the option to associate a payment card to their wristband. Alternatively they can skip this step.

If guests decide to add a payment method, they will be prompted to tap their card onto the card terminal.

If you’ve set up instructions in your kiosk settings, they will appear on the last screen right before guests can select ' complete check-in'.

When guests select Make a new booking from the home screen they can create a new order through the shop front. From there, the process is exactly the same as any orders made online.

Guests can use the kiosk to select offerings and add them to their order. Only offerings available on the shopfront will be bookable on the kiosk.

Once selected, the guest will be taken through the process of selecting a date and time, and then will be brought to the Check Out.

The fields and functionality are the same as the online Shopfront check out.

Clicking ‘proceed to payment will bring guests to the payment screen where they can present their card to the card reader.

After paying, guests will receive an email confirmation with an order reference number.