How to Connect Trybe and HiJiffy
In order to begin the process of integrating Trybe and HiJiffy, please reach out to our support team ([email protected]) to request an API key for your site, which can then be generated by a Trybe team member internally. From there, this will need to be provided to HiJiffy, and they will be able to work with you to dictate which offerings you would like to be displayed in the HiJiffy chatbot!
What it does for guests
Guests get an instant, conversational answer the moment they ask about the spa, no need to browse the site or call the front desk
Date and treatment selection happens through quick-reply buttons rather than a multi-field form, so booking takes a handful of taps
The flow ends on a pre-filled "Book Now" link (treatment + date already selected), minimising drop-off between "interested" and "booked"
Available 24/7 and in 130+ languages so guests can book outside staffed hours or in their own language
The "Need more help?" follow-up keeps the guest engaged rather than ending the conversation on a dead end
How it can drive revenue
Converts casual chat interest into direct spa bookings - the pre-filled Book Now card removes the friction that normally causes guests to abandon a booking mid-search
Captures demand outside staffed hours - guests asking about the spa at night or during busy periods get an immediate path to book instead of waiting for a call-back
Upsell surface - sits alongside HiJiffy's broader personalised upselling tools, so spa/treatment offers can be surfaced to guests already engaging in chat about other topics (room, restaurant, activities)
Reduces staff workload on repetitive queries, freeing front-desk/spa reception time for guests already on-site
Analytics - HiJiffy's real-time insights and conversion tracking give visibility into how many chat conversations convert into completed spa bookings, useful for demonstrating ROI to the property