Are you trying to remove an item from an order and receiving a “Server Error” message when clicking “Remove item”?
If so, we’d first recommend checking the Payments tab of the order. If you can see a payment with the payment type PMS Folio, this means that the order has been charge to room (as shown in the example below):
The reason why you cannot remove this item is because the order has been paid by Charge to room (PMS Folio). And behind the “Server Error” message, we can see the following error: This item has been charged to a room and must be refunded before it can be changed or removed.
Partially refunding a charge to room is something that is on our roadmap, but it is not currently supported.
Therefore, for your order, if you want to be able to remove an item, you will first need to refund the charge to room in full by navigating to the Payments tab, clicking on the three dots next to the payment, and selecting Refund:
Once the refund has been processed, you’ll be able to click on the three dots next to the item you’d like to remove and select Remove item, which should then work as expected.
You can then charge the order to room again by navigating to the Payments tab > Add payment > Charge to room, and charging the remaining amount.