You now have the option to let customers choose their preferred practitioner when booking an appointment on the shop front. By enabling the “Allow practitioner selection” toggle within the appointment type settings page, customers can easily select who they’d like to see, giving them more control and personalisation in the booking process.
Please note the practitioner selection will only apply to appointments when booked individually (outside of a package). If booked within a package, the customer will not be able to select a specific practitoner for the appointment choice.
Follow the simple steps below to understand how to set this up and how this will be displayed online.
Activating the practitioner selection feature
If you would like to activate the feature so your customers can select a practitioner on the shopfront, this can be done under each of your appointments. All you will need to do is to go to Settings > Appointment types > Select an appointment > Scroll to "Shop settings" section > toggle on "Allow practitioner selection" ...
If you have an appointment with the couples feature enabled, the "Allow practitioner selection" feature will not be available to be activated.
Once this is activated, on the shop front your clients will be able to select from the following options when booking the appointment:
Any therapist: If the customer doesn't want to request a particular practitioner they can leave "any therapist" as it will then show the availability for all therapists not a specific one.
Specific practitioner's name: if the customer wants to be booked in with a particular practitoner they can select their requested practitioner from the drop down list.
The options will be displayed on the calendar with a drop-down option of all practitioners attached as allocated practitioners for that specific appointment type...
Every time you select a practitioner's name, the availability will be recalculated. The available days showing on the calendar will be updated based on the availability and rota of the practitioner.
Once the client selects "Add to order", if the client wants to change the practitioner selected and wants to scroll through time availability across all practitioners, they can do so by selecting the drop-down option and selecting another therapist...
Once the order is confirmed, if the specific practitioner has been selected then this is the practitioner that will be assigned to the appointment. If you want to make edits to appointment i.e. you/ the customer wants to change the practitioner that has been selected, you can use our drag-and-drop calendar option to change the practitioner or edit the appointment via the order.