If you are sending out physical vouchers as you are using the voucher delivery options. When your customer selects the delivery method of "Mail" when purchasing a voucher, you will be able to track the fulfillment (needs dispatching/ dispatched) of the voucher in Trybe.
Once the physical voucher is purchased ("Mail" option is selected as the delivery method) then "needs dispatching" is automatically assigned as the "Fulfillment status" of the voucher as the voucher hasn't yet been dispatched. To see this you can head to Orders > Vouchers > Click on the voucher in question > here you will then be able to see the "Fulfillment status" (only if it is a physical voucher or if you have manually set a fulfillment status yourself)...
If you want to mark internally whether the voucher has been sent or not, you can head to Orders > Vouchers > Click on the voucher in question > Settings > Manage fulfillment:
A pop-up window will then appear where you will be able to select the following choices:
Dispatched
Need dispatching
Once selected, a new section on the voucher page will appear called 'Fulfillment Status' displaying the status of the voucher fulfillment:
Please note: When physical vouchers are purchased, the "Fulfillment status" is automatically set to "Needs dispatching". However, when you do send the physical voucher to the recipient, the fulfillment status of the voucher is not updated to "dispatched" automatically. This must be done manually, as the system will not update this for you.
On the 'Voucher' tab, when you 'Add filter', you will find a new filter called 'Fulfillment Status', which you can toggle on to filter vouchers by their status,' Needs Dispatching' or 'Dispatched'.
This will allow you to track which vouchers have not yet been dispatched and which ones have already been sent.
You can also export the list by clicking on 'Export' at the top right.