Would you like to integrate table reservations made via Trybe into your platform, so that when a package with a table reservation is booked, it is automatically created in both your Trybe and Resdiary system? This is possible by setting up our ResDiary integration!
To set this up, go to Settings > Integrations > Manage Integrations > ResDiary > Configure.
From here, you will be able to click on Add new integration > Write your integration name i.e. the name of your restaurant > Create. It will then create your ResDiary system that you want Trybe to integrate into.
If you have multiple restaurants at one location, you can create separate integrations for each one, which would create a list so you can have all your integrations in one place. This will also allow you to have multiple ResDiary system options when creating your packages in Trybe.
Settings within ResDiary
By clicking on one of the integrations you created previously, you will find two sections that you need to complete:
Integration name
If you have only one restaurant at your site, a general name like 'Restaurant' can be used, as shown in the example photo. However, if you have multiple restaurants in one location, using specific names can help distinguish them.
API Settings
This is where you can enter your username, password and restaurant key. The username and password are required to enable the integration. These details will be provided to you by ResDiary.
Once all the required information has been entered, select 'Save' to configure. To the left, the 'Enable integration' option will appear, allowing you to click on it to enable this specific ResDiary system for your site.
When enabled, your ResDiary integration will be linked with Trybe, which means that when you book a table reservation alone or included in a package via Trybe, it will automatically drop straight into the ResDiary system, allowing you to see the reservation there.
How to set up your table reservations
Once ResDiary is enabled on your site, you can now set up your table reservations by heading to Settings > Offerings > Table reservation types.
From here, you will be able to create your table reservation types with your restaurant by clicking on Add new type > Write the name of the table reservation type > Create.
If you select the three dots next to the table reservation booking type you will be able to 'Edit' or 'Archive' the table reservation.
To configure your table reservation type, click on it or select 'Edit'. You will then be guided through two sections:
Integration
You will need to decide which ResDiary system should be linked, meaning which restaurant you want to connect to this specific table reservation.
Details
Name: name of your table reservation type (for example 'Lunch')
Description: add a description for the table reservation type. This will appear on your shopfront when your client selects this option on your website
Once you're happy with it, select 'Save details'.
How to create packages with table reservations
Once you've created all of your table reservation types, you can then start to apply these offering types to your package types by going to Settings > Offerings > Packages.
From here, you can either create a new package booking type (click here for instructions on how to create a package) or select an existing one.
By heading to the 'Package choices' tab, when creating a choice and selecting 'Offering types' you will now have the option to select 'Table reservations'
After being selected, you will then be able to choose your 'Table reservation types' which would be the table reservations you've created previously.
Once selected, don't forget to 'Save' your changes.
Good to know: You can create a table reservation without necessarily having to create a package. To do this, click on '+ New Order' > Add Other > Table Reservations. Then you will be able to select your previously created 'Table Reservation Types'. This will search for availability directly in ResDiary.
How table reservations work from Trybe to Resdiary
When your package is created, if your clients book this specific package online, or if you create an order from Trybe with a package that includes a table reservation, the table reservation will then be automatically added to your ResDiary system.
You are also able to add a standalone table reservation in Trybe. When creating an order, you'll notice you have the ability to add a Table reservation. Once added, this booking will automatically land into your ResDiary system.
Once the table reservation has been added to your ResDiary system, you will be able to click on the reservation in Resdiary to view the client's details, booking details, and the sales channel. For example, if you have a number of systems integrated to ResDiary, this will help you identify where the reservation is coming from. If it comes from Trybe, it will display 'TRYBE' as the sales channel.
Additionally, any 'special requests' made by clients during booking, or notes added in the Trybe order, will automatically appear in the 'Customer comments' section of ResDiary (as shown in the third screenshot).
If you decide to edit the date and time of your table reservation or cancel the table reservation through Trybe, the changes will be automatically updated in ResDiary as well.