Unsure whether a Member should have received a credit for the items they have Ordered? Well you can double check this on the Clients profile and Client Details section within the Order.

To do this head to Clients > select a client profile > scroll down to the 'Credits' section.

Here you will see a list of credits that the client has, if you want to see which offerings this credit can be redeemed against you can select the three dots next to the credit > Applicable offerings.

A pop up will then appear listing all the offerings that this credit can be redeemed on! You will be able to see all the credits and how much discount the credit will provide.

From here you can also select directly onto the offering and it will redirect you to the settings page for that specific offering.

You can also view 'Applicable offerings' via the Client details when viewing the Order. Select on the credit and the pop up will appear showing you which offerings this credit links to.