Enabling click to cancel memberships online
If you want to allow your customers to be able to cancel their memberships online then you can head to Settings > Shop settings > scroll to "Features" section > here you'll see the option of "Click to cancel"...
Scroll down and "Save" to save changes.
You can toggle "Click to cancel" on if you want customers to be able to cancel their membership from the My Account page on your shop. If you toggle this on each membership rate's minimum term and notice period are shown on the shopfront too.
The minimum term and notice period shown on your shopfront for each membership, is something you can set up on membership rate in membership types settings.
Please make sure you are happy for customers to be able to cancel their memberships online before you enable the "click to cancel" option on shop front. As soon as this is enabled, they'll be able to cancel based on the minimum term and notice period set up for your membership rates.
Setting up minimum term and notice period for membership rates
To do this head to Settings > Membership types.
Select on a membership type in the list of create a new one, once you head to the settings page for that particular membership type, scroll to the "Rates" section.
Here you can select the three dots > edit...
On the pop up, you'll see the option for "Minimum term" and "Notice period"...
Miniumum term:
The minimum length of a membership on this rate. Members can cancel sooner, but the membership won't end until the term is complete.
You can choose from...
No minimum
1 month
3 months
6 months
1 year
Notice period:
How much notice a member must give to cancel a membership on this rate.
You can choose from...
No notice
7 days
14 days
1 month
3 months
6 months
1 year
Once you've set this up select "Save changes" to save.
Cancelling membership online
On the shop front, on the memberships tab, you'll be able to see all your public memberships listed. The minimum term and notice period will be mentioned...
If a customer wants to cancel their membership they can log into the shop front and head to the My account icon > Membership > from here they'll see their memberships listed...
There will then be the option to "Cancel" on the membership.
If "Cancel" is selected a pop up will appear letting the client know when the membership will end based on the minimum term/ noticed period.
Once the member cancels their membership, if it cannot be cancelled immediately it will display on the membership the date the membership will end...
Internally, you'll be able to see if the cancellation has been requested and for which date it will take place on...
