Overview
Once your Overnight Booking Engine is set up and your packages are published, guests can book spa breaks, including hotel room and spa experiences directly through your Trybe booking engine. This guide explains how the booking journey works, what you'll see in both Trybe and Guestline after a booking is made, and how to handle common day-to-day scenarios.
The Guest Booking Journey
Here's what a guest experiences when booking an overnight spa package on your Trybe booking engine:
1. Select a package
The guest browses your overnight packages. If the Booking Engine pricing display is enabled, they'll see the minimum starting price for each date displayed on the calendar, making it easy to identify availability and price at a glance.
2. Choose dates
The guest selects their preferred check-in date. The number of nights is fixed per package and is displayed in the package description, so the check-out date is calculated automatically.
3. Select a room
The first step in the booking flow is room selection. Room options including name, description, images, and capacity, are pulled live from Guestline in real time. The price displayed reflects the current rate in Guestline for those dates.
4. Choose spa experiences
After selecting a room, the guest chooses from the available spa options. These can be spread across the duration of their stay (e.g. thermal access on arrival day, a treatment the following morning).
5. Add optional upsells
If you have configured optional choice items (e.g. an upgrade treatment or additional spa access), guests will be presented with these as add-ons. They are not required to select them to complete the booking.
6. Pay and confirm
The guest pays the full package price (room + spa elements + any selected upsells) via Trybe Pay at the time of booking. The booking is confirmed instantly.
What the Order Looks Like in Trybe
Once a guest completes a booking, the order drops into Trybe in the usual way. For overnight packages, there are a couple of differences to be aware of:
Room line item:
Date: You'll see two dates; a check-in date (shown with a green arrow) and a check-out date (shown with a red arrow)
Service: Displays the number of guests, the room name, and the rate plan used
Spa line items: These appear as normal booking items, each showing the date, time, and service name as usual.
What the Reservation Looks Like in Guestline
Simultaneously, a reservation is automatically created in Rezlynx. Here's where to find the key details:
Main tab:
The Rate Plan linked to the package
A nightly breakdown of the room cost
A Total Breakdown of the full package price (room + all spa elements)
Deposit Received = full package value paid by the guest. Remaining Balance = £0 (since the guest pays in full at time of booking)
Upsells tab (scroll to bottom):
A line-by-line breakdown of all spa elements (e.g. Thermal Access, Massage, Afternoon Tea), each posted to their corresponding Upsell Product
Any optional upsells the guest added at the time of booking
How Revenue Posts to Guestline
Revenue from overnight bookings posts to Guestline in the same way as standard Trybe bookings, using the deposit and analysis codes configured in your Guestline integration settings:
The online payment (Trybe Pay) posts to your configured online payment code (e.g.
TRY_STRIPE) in real time at the point of bookingThe payment is held as a deposit in your configured deposit analysis code (e.g.
TRY_DEP)Spa revenue posts to each Upsell Product in Guestline, mapped to the corresponding Revenue Centre in Trybe
Note on checkout: Since overnight bookings are fully paid at time of booking, there is no balance to collect at hotel checkout. The Remaining Balance in Guestline will always show as £0 for these reservations.
Managing Bookings Day-to-Day
Overnight package orders are managed in Trybe the same way as any other order. A few things to keep in mind:
Cancellations: If a booking needs to be cancelled, process it in Trybe as normal. Ensure your cancellation and refund policy is clearly communicated on your booking engine, as guests pay in full upfront.
Amendments: The number of nights on a package is fixed. If a guest needs to change dates or room type, this can be edited on the package in Trybe and will reflect in Guestline. If the change incurs an additional fee you would need to process it through Trybe and also manually acknowledge payment in Guestline on the reservation. This is because we are unable to post additional payments to Guestline for Overnight Baskets.
Troubleshooting
The reservation didn't appear in Guestline
Check that the Guestline integration is active and enabled in Trybe (Settings > Integrations > Manage integrations > Guestline). If the integration shows as enabled but the reservation is missing, contact Trybe support with the order reference.
Spa elements aren't showing on the Upsells tab in Guestline
This is almost always caused by a mismatch between the Revenue Centre name/ID in Trybe and the Upsell Product Code in Guestline. Check that the Product Codes in Guestline exactly match the Revenue Centre IDs in Trybe (including case). Remember: Default Spa Treatment = spa, Food & Beverage = fb.
Room availability or pricing looks incorrect on the booking engine
Room availability and pricing are pulled live from Guestline. If something looks wrong, first check the rate plan configuration in Guestline. If the issue persists, contact the Guestline support team.
Revenue isn't posting to the correct analysis codes
Verify your deposit, redemption, and revenue centre mappings in Settings > Integrations > Manage integrations > Guestline. If any mapping is missing or incorrect, revenue will post to the fallback analysis code instead of the correct destination.
Guest can't see rooms when booking
This usually means the Overnight Booking Engine credentials haven't been fully configured, or the rate plan selected on the package in Trybe doesn't exist or isn't active in Guestline. Contact Trybe support to investigate.