Once a refund has been processed in Trybe, it cannot be cancelled or reversed. This is because the refund instruction is sent directly to the payment provider as soon as it is confirmed, and the funds are returned to the customer's original payment method, if the payment was a Trybe pay payment. If it is a manual payment type payment, then this is just a recording of a refund rather than actually processing the refund, the refund would have to be actioned outside of Trybe because the payment was taken outside of Trybe.
What happens when a refund is issued?
When a refund is processed:
The refund is sent to the customer's original payment method
The order in Trybe is updated to reflect the refunded amount
The transaction is recorded in your financial reports
Because the refund is processed immediately by the payment provider (for Trybe Pay), there is no window to cancel it once it has been submitted.
Tip: To avoid accidental refunds, always double-check the refund before confirming. A confirmation prompt will appear before the refund is finalised.
When you go to refund...
It doesn't action the refund straight away, another pop up appears so you can choose to "cancel" before going through with the refund...
However, once you select "refund", you cannot reverse this.
Can you refund to a different payment method?
No, you cannot refund to a different payment method. Whatever payment method is linked to the order, when you go to refund it is only this particular payment method you'll be able to refund.