To access a report on your cancellations and no shows head to Reports > Sales > Cancellations and no shows.
This report will provide a summary for the cancellations and no shows within the date range selected. You can change the date range by selecting a new date from the drop down calendar.
The report will list:
Status - either Cancelled or No show
Count - count of how many cancelled or no showed bookings
Total net
Total gross
How to cancel an order
Head to the Orders page > Find the order > below client details 'Cancel order' > 'Yes, cancel order'
If you will be refunding the customer and not holding any money from the Cancelled order you can Cancel an order. Trybe will not account for or push any revenue to your PMS system. You will need to refund any money manually, payments will never be refunded automatically.
How to mark an order as a no show
Head to the Orders page > Find the order > below client details > 'No show' as shown in second screenshot. Or you can head to Calendar > select on the order > no show > 'yes, mark as a no show'.
You can only mark an Order as a No Show on the day of the order. This should be used in circumstances where the money is not to be refunded as they've either not turned up or they cancelled within 24/48 hours of the booking i.e. a way in which to process a cancellation and keep payments as revenue.
Marking an order as a No Show will push the money from the order as 'No Show' revenue to your PMS.
Please note: "No show" orders cannot be reversed once marked.
When you mark an order as a no-show, a warning appears notifying you that no-show orders cannot be edited (as shown below), and the order disappears from the calendar:
If you need to process a refund for a no-show order, you'll need to handle this manually since the revenue has already been recorded under the 'No Show' Revenue Centre in your PMS. You can still provide refunds on orders that have been processed, but you'll need to manually post that to your PMS and potentially remove and re-do the Revenue Posting for that day.