Want to be able to print receipts to hand straight to your customers? Well, you can do just that by connecting your receipt printer to Trybe!
We recommend using one of the following devices:
Epson TM-T20III
Epson TM-T88V
There are a few steps to follow to initially set up your printer which will be outlined in this guide.
Firstly, head to Settings > Manage integrations > Receipt printing
Logo
Here you will be able to upload the logo that you want to appear on the top of the receipt. Once you have uploaded the file, remember to press 'Save logo' to save changes.
If no logo is uploaded, your site name will be displayed at the top of the receipt instead.
There isn't a set aspect ratio requirement for the logo as this will be limited by the printer itself. The best practice is upload a small version of the logo and test it out. If it cuts off, make the image smaller and upload again. Repeat until it is successful.
Printers
Here you will be able to configure the printers that are connected to your site. To do this select 'Add printer', here you can enter in the printer name and select the paper size (either 58mm or 80mm).
Once you have entered the name and paper size, select 'Create printer'.
You will be able to edit the name or paper size later on if needed by selecting the three dots > Edit.
Once you have added your printer, you will receive an email containing a setup file containing further instructions.
For best results, we recommend the application is installed on a server. The software doesn't need to run on the same PC where Trybe is being used - as long as it's installed on a computer that is connected to the internet and connected to the printer, users can print to the receipt printer from any other computer.
We also support networked printers, if your receipt printer has a network interface.
'Configuration for your Trybe/EscPos connector' Email
Once you have added a printer to the Manage Integrations section, you will then receive an email so you can continue setting up the printer.
The email 'Configuration for your Trybe/EscPos connector' will be sent to the user's email address that added the printer to the Manage Integrations page.
From here onwards, these instructions are advanced and may require administrator access. We recommend this email is forwarded to your IT team so they can carry out the rest of the setup.
On the email you will be instructed to press the 'Download Trybe/EscPos Connector' button, this will bring you to a page where you can 'Download' the application for the platform you use i.e Windows or Mac. The file will be called Trybe/EscPos connector.
The software will need to be downloaded onto the computer/laptop that has the receipt printer connected to it.
The email will also contain an attachment - download this file as it'll be required in the next step.
This email can be forwarded to your IT team so they can continue setting up the printer for you. If you're sending this onto someone else, remember to include the attachment.
Trybe/EscPos connector app
The application will need to be configured to connect to your Trybe account, and also to the receipt printer.
Connecting to Trybe
Click "Upload trybe-printer.json file" and select the trybe-printer.json file that you downloaded from the email attachment.
Once uploaded, the Trybe Connectivity section will show as Connected.
Connecting to printer
Trybe supports connecting over USB or Network.
USB (Windows)
To connect to a printer connected via USB to a Windows PC:
Install the Epson Advanced Print Driver from the Epson website: https://epson.com/Support/Point-of-Sale/Thermal-Printers/Epson-TM-T88V-Series/s/SPT_C31CA85011?review-filter=Windows+11
Run the installer, and choose the "Minimum (Recommended)" setup type.
On the “Printer Configuration” screen, press Add.
Find your printer model from the dropdown list. Set the “Port Type” to “Create a USB port”.
After installing the Advanced Printer Driver, now install the TMS Virtual Port Driver from the Epson website: https://epson.com/Support/Point-of-Sale/Thermal-Printers/Epson-TM-T88V-Series/s/SPT_C31CA85011?review-filter=Windows+11
Once the TMS Virtual Port Driver program has been installed, run the program.
Click COM1 and click Assign Port.
Pick the printer and click OK.
Now open the Trybe EscPos Connector application. Select COM1 from the printer dropdown, and click “Test print receipt”.
Your printer is set up!
Network
To connect to a network printer, you will first need to know the IP address of the printer and the port number in which the print server runs on.
The printer must be accessible on the local area network from the same device which the Trybe/EscPos Application is run from.
Open the "Select a printer" dropdown list and select "Enter IP address"
Enter the IP address where the printer is located
Enter the port number in which the print server runs on
Click "Connect".
Click "Test print receipt". Your printer is set up!
Next steps
Now you're all set up, please head to the 'How to print an order receipt?' guide to see how to print a receipt in Trybe.