Here at Trybe we're committed to helping you keep your data secure. That's why we've brought in Two Factor Authentication that you can enabled on your User Accounts.
To set up Two Factor Authentication click on your Account Initials in the top right hand corner > this will take you to your My Account section > click into the Security Tab.
If your user permissions do not allow you to access settings (i.e. Therapist or Standard users) then you can access this Security section by selecting your name in the top right corner.
Here you will be able to add additional security to your account using two factor authentication (2FA).
To set this up you must download the 'Google Authenticator' app on your phone/ device. Once this is downloaded you can then start to set up the 2FA!
Firstly, you will have to select 'Enable'. This will then reveal a QR code.
You will then have to scan the QR code using your Google Authenticator app.
If you would prefer to enter in the setup key instead of scanning the QR code, you can select 'View setup key' to reveal the setup key and then enter this on your Google Authentication app.
Once you have either scanned the QR code or entered in the setup key, your Google Authenticator app will generate a verification code. Enter this 6 digit code then select 'Confirm' and your two factor authentication is now complete!
IMPORTANT: A list of recovery codes will appear once you have enabled your two factor authentication. You should save these codes in a secure password manager. They can be used to recover access to your account if your two factor authentication device is lost. (the third screenshot will show an example of the recovery codes)
When will I be prompted to enter a code?
Once your two factor authentication is enabled, when you log out of Trybe and then go to log back in, you will be prompted to enter in your username and password as usual.
Once you have entered your login, there will now be the additional security of the authentication code for your account! (see screenshot) You will be asked to enter in your authentication code provided by your authenticator app. This will be a 6 digit code.
You'll just need to open up your Authenticator App to find a 6 digit code. Enter this and you will then be able to login!
The code displayed in the Google Authenticator app will change every 30 seconds! Every time you log in you will need to use your Google Authenticator app to see the updated code.
