You are able to create email templates. To do this head to Settings > Marketing & comms > Email templates > scroll to Templates.
Here you will be able to see any email templates you have created. To create another email template select 'New template'.
Here you will then be asked to enter a 'Template name' and select an 'Email type'.
The 'Email type' options are:
Order confirmation - sent out when a customer has made a booking
Order cancelled - sent out when the whole order has been cancelled
Booking cancelled -sent out when an item within an order has been cancelled (only for online orders)
Reminder email - automatically sent out to remind the customer of their upcoming booking. The number of days prior and at what time will be determined by your settings. Select the 'Reminder emails' step to view this.
Follow up email - automatically sent out after the booking has taken place. The number of days after and at what time is determined by your settings. Select the 'Follow up emails' step to view this.
Pay by link request - if you need to request a 'pay by link' this is the email that will be sent out for this.
Membership welcome - you can set up different templates for different memberships. This template will appear in the membership welcome email the member receives when they sign up. Please click here for more info on this.
Once you have entered the template name and selected the email type press 'Create' to create this template!
Editing email templates
To edit the email template you have created/ add additional information press the three dots > edit.
Details
This section is broken down into three parts:
Template name
Email type - choose the type of email this is from the drop down list
Priority - if several templates apply to an email, the templates will be added in order of priority. Choose a number from the drop down menu, the lowest number will appear first on the email. You can leave this section blank if not applicable
Offerings
In this section you can select which offerings you want this email template to be sent to. You can choose from products, appointments, sessions, courses, packages, area bookings and vouchers. For example, if you want different order confirmation emails for certain appointment types compared to other appointments and sessions you could set up separate templates. This means that customers will receive emails that are tailored to the specific offering they have booked.
Leave the offerings section blank if you want to apply this email template to all offerings!
Message
Here you can write in the message that you want to be displayed on this email template. This means you can tailor the wording of the message to the type of email template this is.
When you edit any part of the email templates make sure you select 'Save changes' so this will save any changes made to the email template.