You are able to opt in to receive membership alerts helping you to keep track of what is going on and any actions that you and your team may need to take to keep everything up to date.
To turn on the notifications head to Settings > Email notifications.
Here you will be able to choose what membership statuses you want to be notified about:
Failed payments - Receive an email when a Direct Debit payment fails, for example if the account had insufficient funds. This will allow you to then take the next actions to either retry the payment, take a manual payment or cancel the membership. Click here to read more info on 'Failed payments'.
Revoked mandates - Receive an email when a Direct Debit mandate is revoked. This will keep you updated on any revoked mandates that have not been successful. Click here to read more info on 'Revoked mandates'.
Expiring soon - Receive a daily summary of memberships expiring in the next 7 days. This way you will able to keep track of any memberships expiring soon and take appropriate action as once expired nothing else can be done with that membership. Click here to read more info on 'Expired memberships'.
To turn the notifications on for any of these scenarios simply toggle on the button next to the membership status you want to receive notifications about.
When you have pressed the button, a message will then pop up asking 'Are you sure you want to subscribe to failed payments/ revoked mandates/ expiring soon?'. You can then choose to 'Cancel' or 'Subscribe'. When you have subscribed the button will turn blue and this means you will now receive email notifications about memberships with failed payments/ revoked mandates/ those that are expiring soon, depending on which ones you have opted in for.
