Why is the revenue allocations report a different amount to the revenue listed on the deposit ledger?

When going through your reports, you may find that the values may differ. This is mainly due to the data Trybe uses to calculate each report.

When it comes to Revenue Allocations report this looks at the overall value of the Order (Revenue). Whereas the Deposit Ledger looks at the actual payments made, these could be partial payments i.e. a customer has paid half the Order value and is paying the rest of the value later. Or it could mean that someone has over or under paid you.

Therefore, if you're finding the values on these two reports don't match, it is likely due to one of the above reasons.

If the Payment types add up to more that the Order value, this will mean there has been an overpayment on an order(s). Therefore the overpayment will not be included in the Order value but will be included in the Payment types.

This is also the case for underpayments caused by things such as Order discounts being applied after a payment has been made. In this instance, to balance the order you would need to refund any additional money paid so that the payments balance with the Order value.