To see the status of the payment you can go to Orders and if the payment has not yet been paid it will state the amount and outstanding in red. For example '£200 outstanding'.

To see the status of the payment in more detail you can go to Orders > Select the order > Payments.

'Pending' Payment: (Image 1)

Here you will be able to see what status the payment is. If the payment is pending you will see a yellow 'Pending' label. It will show the date and time that the 'Pay by Link' was sent out to the customer. There is also the option to 'Copy Link' so you can send it to the customer again if their original email with the link has been lost. If you press the three dots it allows you to 'Cancel' the order. The Order Details section on the left will show the 'Total in progress'.

'Paid' Payment: (Image 2)

Once the payment has been made the 'Pending' label will change to a green 'Paid' label. The Order Details section now shows the amount paid in the 'Total paid' row. The date and time the 'Pay by Link' was sent out is still visible on the payment but also the date and time the payment was made. You can now also refund the payment if needed.

To refund a payment go to Orders > Select the order > Payments > Press the three dots > Refund.

Pay by Link

What is 'Pay by Link'?