Mandate has been revoked
If the 'Needs attention' status is followed by 'Mandate has been revoked' this means that the mandate that has been set up for this membership has been revoked by either the customer or the bank. If the customer did not revoke this mandate then it was revoked by the bank. In this scenario the customer will need to get in contact with the bank to find out more information about what happened here.
On the client profile, if you scroll down to the 'Payment methods' section the direct debit payment will be listed there with the status 'Revoked'. Here you will be able to see the date/ time the mandate was created and revoked.
When a mandate is revoked we automatically send an email to the client stating that there was a problem with their direct debit mandate. On the email there is an option to 'Set up Direct Debit' so they can can set up a new mandate here.
However, as a user there are steps you can take too. You can select the three dots > Request mandate. This will then send another email to the client telling them to set up their mandate.