Needs attention
If the membership has a 'Needs attention' status this means that an action is required on this membership in order to make the membership 'Active'.
There are 6 different attention reasons that could appear:
- Setup fee is unpaid
- No mandate has been provided
- Mandate has been revoked
- Payment failed
- A payment was disputed
- Manual payment outstanding
Select the steps below to see more about each reason and the appropriate steps that follow.
You will be able to 'Edit any membership in the 'Needs attention' status by selecting the three dots > 'Edit'. You can edit the Membership type, the rate and the end date. If the membership has already started you will not be able to change the start date.