Direct Debit Payment Method Statuses
When a client has signed up to the Direct Debit mandate you'll be able to see the stored payment method they are using. To view this, head to Clients > select the client > scroll to 'Payment Methods'.
Here is a list all of the payment methods associated with this client:
The direct debit mandate will have a status. The status could be...
Pending - waiting to hear back from the bank as to whether the mandate was successful. The membership will be in a 'Needs attention' status.
Active - can collect funds via this direct debit mandate. The status of the membership will be 'Active' too.
Revoked - we have been informed by the bank that the mandate has been revoked. The customer will need to contact the bank to find out why this happened. When this happens the status of the membership will be 'Needs attention'.
Click on the link below to read more about the different Membership Statuses you'll see in Trybe.