'Cancellations and no shows' Report

To access a report on your cancellations and no shows head to Reports > Cancellations and no shows.

This report will provide a summary for the cancellations and no shows within the date range selected. You can change the date range by selecting a new date from the drop down calendar.

The report will list:

• Status - either Cancelled or No show

• Count - count of how many cancelled or no showed bookings 

• Total net

• Total gross

How to cancel an order? 

Head to the Orders page > Find the order > below client details 'Cancel order' > 'Yes, cancel order' (see second screenshot)

If you will be refunding the customer and not holding any money from the Cancelled order you can Cancel an order. Trybe will not account for or push any revenue to your PMS system. You will need to refund any money manually, payments will never be refunded automatically.

How to mark an order as a no show?

Head to the Orders page > Find the order > below client details > 'No show' as shown in second screenshot. Or you can head to Calendar > select on the order > no show > 'yes, mark as a no show'. (see third screenshot) 

You can only mark an Order as a No Show on the day of the order. This should be used in circumstances where the money is not to be refunded as they've either not turned up or they cancelled within 24/48 hours of the booking i.e. a way in which to process a cancellation and keep payments as revenue.