To view all your billing details head to Settings > Billing.

Subscription fees are charged for at the beginning of each month which we automatically charge from the Direct Debit details provided.

Your invoices for these monthly payments can be found in your Trybe account by heading to Settings > Billing.

Here you will see a page full of all your invoices. You will see a unique invoice code, the amount the invoice is for (where the £ sign is) and the issue date.

Each invoice will have a status:

To view the invoices in more detail you can press on an invoice or press the three little dots in the top right hand corner of each invoice and then press view.

To view your Stripe Dashboard head to Settings > Billing > Visit Stripe Dashboard.

By pressing this button it will redirect you to Stripe where you will be prompted to enter in your Stripe account details. Once you're logged in you will be able to view all your invoices and payments in Stripe.

This is a really handy feature making it super easy for you to get from Trybe to Stripe in one click! For example, if a customer is stating that they did not receive a refund you can select the 'Visit Stripe Dashboard' button, search the customer and see what status their order is in.

If you have any questions regarding payments in Stripe please head to Stripe support.

Subscription and Transaction fees are charged for at the beginning of each month which we automatically charge from the Direct Debit details provided.

Your invoices for these monthly payments can be found in your Trybe account by heading to Settings > Billing.

Here you will see a page full of all your invoices. You will see a unique invoice code, the amount the invoice is for (where the £ sign is) and the issue date.

To view the invoices in more detail you can press on an invoice or press the three little dots in the top right hand corner of each invoice and then press view.

Each invoice will have a status.Paid > If the invoice has been paid, the green 'Paid' label will be visible.Open > If the payment is in progress, the blue 'Open' label will be visible.

When you view a ‘Paid’ invoice this screen will greet you.

Here you will be able to see that it has been paid as it states ‘Invoice paid’ and has a green tick.

Here you can see the invoice number, payment date and payment method with the four end digits of the card visible.

To view in more detail there is a ‘View invoice details’ just under the invoice amount and this screen will appear…

From here you will be able to see an overall summary of the invoice breakdown such as transaction fees, direct debit transaction fees, subtotal, VAT charge and amount due.

There is also the option to directly contact Trybe if you have any questions.
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How can I download invoices?

By pressing ‘Download invoice’ or ‘Download receipt’ your device will start downloading the invoice or receipt and allow you to open it in a PDF format where you can save to your device and store on your computer or print.

When you view an ‘Open’ invoice this screen will greet you.

Here it states the amount of the invoice and the period of time for this specific subscription. This also states if a payment is being processed, therefore has not yet been paid.

To view this invoice in more detail press ‘View invoice details’. This will lead you to a page where you can see a breakdown of the invoice.
Again there is the option to directly contact Trybe if you have any questions. Unlike ‘Paid’ invoices, you are unable to download the invoice or receipt as it has not yet been paid.