When you have created a new order you will be brought to the order overview page for this order, from here you can add a package!
To do this select 'Add package' > a pop up will then appear where you can add the package to your order.
Step 1 - Choose package
Here is where you can choose the package you would like to add to the order. Choose the package from the list shown or search for the package!
Step 2 - Choose guests
Next you will have to select the guests that you want to add this package for. If you have already entered the guest into the 'Client details' section of the order then this guest will appear as an option. You can then also add other guests by selecting 'Add guest'
Enter guest name > Add OR
Search for the client via their name or email in the 'Customer search' > Search > this will bring up all guests that are associated with this name/ email > select the client from the list
If the package you have chosen has 'Couples package' enable then you will have to select 2 guests in order to proceed as it will state "This package is for 2 guests. Please choose them here before continuing."
If you are adding a package that does NOT have 'Couples package' enable then the system will let you know that "You can choose multiple guests to add this package for more than one guest at the same time." Therefore, you can add multiple guests that require this package and this will make the process of adding the packages to the order much quicker!
> Next
Step 3 - Choose the date
Here you can select the date that you want to book in this package. Use the arrows on the calendar to scroll to different months.
If you wish to have different activities on your package occur on different days (say, in the instance of a package that is part of an overnight stay at a spa/hotel). You must create your package using the 'New Order' button and then on the 'Package Options' screen following the date picker you'll be able to set this by clicking on the date above each package choice (see images).
> Next
Step 4 - Choose options
The 'Choosing for' option will appear showing the guest that you are configuring this package for. This will only appear if you are configuring the package for more than one guest and the package is NOT a 'Couples package'. As it is not a couples package once you have chosen the options for one guest you will have to then configure the package for all guests that were ticked in the 'Choose guests' step. Only once all the options for all the guests have been selected will you be able to select 'Finish' to add the packages to the order.
Any options in the package that have been set up for an increased price/price change will shown during the process, so you can quote this to the client in real time (see image 3).
Once you configure the package for one guest if you then select the box next to 'Choosing for' you can then select the other guests and fill in their choices too. Whilst you are going through and select the slots for each choice, it will give you the option of what was chosen for the other guest (this will be highlighted in blue) so you can select this and it will add the same choice at the same time. If you select the suggested time slot and there is no other availability it will not prefill and will let you know there are no slots available so you will have to choose a different slot.
When you have selected a choice if you then want to change/ remove an option select the three dots next to the option here you can then...
Change time
Change option
Reassign - select this to edit the room/ practitioner that the appointment type is booked in for
Remove option
> Finished
The packages will then be in a 'Reserved' state so you will have to select 'Confirm' to confirm the order :)
Once the package has been added to the order, if you want to change the date/ choices of the package select the three dots > Edit.
How can I edit the client/guest for the package?
**If you wish to change who the package is for on the Order after confirming you can do this in Trybe by Pressing the 'Clear client' button on the bottom-left client details payne. The client will now be blank and you can search for/add-in a new client. Lastly, If the client contact details are wrong when you go into the 'Guests' tab you can press the 'Reset to client details' button which will reset it to the new clients' info.**
Once you have added a package to the order if you then want to edit the guest the package is for you can do this by selecting the three dots next to the package > Change guest.
A pop up will then appear with all the guest currently in the order so you can select who this package is for. First you will have to untick the guest the package is currently booked for then tick the guest from the list > Update.
Want to edit the name of the guest in the order?
You can do this by heading to the 'Guests' tab, select the three dots next to the guest > Rename > enter in the name > Save.
Overriding a package timeslot
If an admin user must book a package at a time when Trybe is indicating that there is no availability, it is likely that there is already a conflicting arrangement at that time, a spa usage restriction, or a lack of practitioner availability. However, there is a way to override this for urgent situations at a user's own risk.
Only Spa Manager users have this ability!
If it must be booked in for this time slot and you want to ignore the warnings in Trybe for the time being you can tick the box titled 'Show unavailable slots' at the 'Date Selection' screen to show you the yellow-tinted occupied slots.
If you choose one of these unavailable slots then you will receive a message pop-up that gives you the reason why the slot was marked as unavailable. Press 'override' to complete the action.