Sometimes we need to see exactly what's happening "under the hood" to figure out why you're running into an issue in the Trybe app. Every action in the app talks to a service behind the scenes, and when something goes wrong, a browser tool called "dev tools" can show us which specific request failed and why.
If we haven't been able to reproduce the issue ourselves, the fastest way to get to the bottom of it is for you to send us a short network recording (called a "HAR file") captured while the problem is happening on your end.
This guide walks you through how to capture and send a HAR file. It only takes a couple of minutes and doesn't require any technical setup.
What is a HAR file?
HAR stands for "HTTP Archive." It's a file that records every network request your browser makes while it's recording, including which requests were made, what data was sent, what came back, and any errors. It does not capture screen recordings or keystrokes, just network traffic.
A note on privacy
HAR files can include cookies, tokens, and other data sent to and from the app, which may include sensitive information. This is expected, and the file will only be used internally by our team to diagnose your issue.
Step-by-step: capturing a HAR file
These steps work in Chrome and Edge. Firefox and Safari are very similar, see the notes below.
1. Open Developer Tools
Right-click anywhere on the Trybe app page and select Inspect (or Inspect Element)
Alternatively, use the keyboard shortcut:
Windows/Linux:
F12orCtrl+Shift+IMac:
Cmd+Option+I
A panel will open, usually docked to the side or bottom of your browser window.
2. Go to the Network tab
Along the top of the dev tools panel, click on Network
If you don't see it right away, look for a small
>>icon which reveals more tabs
3. Make sure recording is turned on
Look for a circular record button in the top-left of the Network panel, it should show a red square when recording is active
If it's a grey/hollow circle, click it once to start recording
Tip: it's a good idea to also click the clear button (a circle with a line through it, or "🚫") just before reproducing the issue, so the capture only contains relevant requests
4. Check "Preserve log" (recommended)
Tick the Preserve log checkbox near the top of the Network tab
This stops the recording from being wiped out if the page navigates or refreshes while you're reproducing the issue
5. Reproduce the issue
With the Network tab still open and recording, go back to the Trybe app and do exactly what you were doing when the error happened
Try to reproduce the error or problem. You should start seeing rows appearing in the Network tab as the page loads data
6. Stop and save the recording as a HAR file
Once you've reproduced the issue, click the red square to stop recording
To save the network capture, click the download icon and choose Export HAR (sanitized)…
Choose a location to save the file (it will have a
.harextension)
7. Send us the file
Reply to your support email or ticket with the
.harfile attachedNo need to zip it, it can be attached as-is
Other browsers
Firefox: Open dev tools (
F12), go to the Network tab, tick Persist Logs, reproduce the issue, then right-click any request and choose Save All As HARSafari: Dev tools must first be enabled via Preferences → Advanced → Show Develop menu. Then open Develop → Show Web Inspector, go to the Network tab, reproduce the issue, and use the export/save icon to save the HAR
FAQ
"I don't see any requests in the Network tab."
Make sure the dev tools were opened before you reproduced the issue, and that recording was on (red dot). If the page was already loaded, try refreshing it with dev tools open.
"The file is huge / has a weird name."
That's normal, HAR files can be large and are usually named after the page URL. Any file with a .har extension is fine to send as-is. If it's too large to attach to an email, let us know and we can send you a Google Drive folder to upload it to.